Amazon Connect - Simple to Use, Cloud-based Contact Center

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics - no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. (June, 2017) Retrieved from: https://aws.amazon.com/connect/.


SINProduct NumberGSA Price/Unit
Includes IFF		UnitPrice DescriptionProduct Description
518210C64RSKHZJPNGBYM250.0014850000message$0.001485 per message for ChatAnalytics in US East (N. Virginia)US East (N. Virginia) Location OnDemand Business Analytics
518210C98NZF4MREG9GX62S0.0123750000minute$0.012375 per minute after initial 5 million minutes for VoiceAnalytics in US East (N. Virginia)US East (N. Virginia) Location OnDemand Business Analytics
518210C98NZF4MREG9GX62S0.0148500000minute$0.01485 per minute for initial 5 million minutes for VoiceAnalytics in US East (N. Virginia)US East (N. Virginia) Location OnDemand Business Analytics
518210CHCU5JBS2WXS5XR9U0.0123750000minute$0.012375 per minute after initial 5 million minutes for VoiceAnalytics in US West (Oregon)US West (Oregon) Location OnDemand Business Analytics
518210CHCU5JBS2WXS5XR9U0.0148500000minute$0.01485 per minute for initial 5 million minutes for VoiceAnalytics in US West (Oregon)US West (Oregon) Location OnDemand Business Analytics
518210CK5TCHN8NF5QXGXB60.0014850000message$0.001485 per message for ChatAnalytics in US West (Oregon)US West (Oregon) Location OnDemand Business Analytics


20220405T172630Z