Amazon Connect - Simple to Use, Cloud-based Contact Center

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics - no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. (June, 2017) Retrieved from: https://aws.amazon.com/connect/.


SINProduct NumberGSA Price/Unit
Includes IFF		UnitPrice DescriptionProduct Description
518210C2QMRU5HRAQNQACG70.0000000000MinutesEnd customer minutes usedUS East (N. Virginia) Location OnDemand AmazonConnect
518210C2QMRU5HRAQNQACG70.0178200000MinutesEnd customer minutes usedUS East (N. Virginia) Location OnDemand AmazonConnect
518210C42P3XU37BVQ7UBTH0.0000000000MessagesChat messages usedUS East (N. Virginia) Location OnDemand AmazonConnect
518210C42P3XU37BVQ7UBTH0.0039600000MessagesChat messages usedUS East (N. Virginia) Location OnDemand AmazonConnect
518210CUD7GTKUY76YXCN9F0.0247500000MinuteHigh volume traffic usedUS East (N. Virginia) Location OnDemand AmazonConnect
518210CVYRN2B4A3Q84G9FY0.0000000000TasksTasks createdUS East (N. Virginia) Location OnDemand AmazonConnect
518210CVYRN2B4A3Q84G9FY0.0396000000TasksTasks createdUS East (N. Virginia) Location OnDemand AmazonConnect
518210C8F6NEWP6DJCKFQVS0.0000000000MinutesEnd customer minutes usedUS West (Oregon) Location OnDemand AmazonConnect
518210C8F6NEWP6DJCKFQVS0.0178200000MinutesEnd customer minutes usedUS West (Oregon) Location OnDemand AmazonConnect
518210CEW9YF8YT7FDEN89T0.0247500000MinuteHigh volume traffic usedUS West (Oregon) Location OnDemand AmazonConnect
518210CKT37QH4QCT5W72F80.0000000000TasksTasks createdUS West (Oregon) Location OnDemand AmazonConnect
518210CKT37QH4QCT5W72F80.0396000000TasksTasks createdUS West (Oregon) Location OnDemand AmazonConnect
518210CW8KFKMZZUZWFFFQH0.0000000000MessagesChat messages usedUS West (Oregon) Location OnDemand AmazonConnect
518210CW8KFKMZZUZWFFFQH0.0039600000MessagesChat messages usedUS West (Oregon) Location OnDemand AmazonConnect


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