Support - Plan, Deploy, and Optimize your Cloud Solutions

Business or Enterprise Support is required by Amazon. Support is not a professional service but a necessary component of cloud service procurement. Based on your current or planned use-cases, cloud support provides a unique combination of tools and expertise to help you do amazing things with AWS. The Business Support plan offers resources for customers running production workloads on AWS as well as any customers who: Run one or more applications in production environments; Have multiple services activated, or use key services extensively; Depend on their business solutions to be available, scalable, and secure. The Enterprise Support plan offers resources for customers running business & mission critical workloads on AWS, as well as any customers who want to: Focus on proactive management to increase efficiency and availability; Build well-architected, well-operated solutions following best practices; Leverage AWS expertise to support launches and migrations. (June, 2017) Retrieved from: https://aws.amazon.com/premiumsupport/.

Compare AWS support plans at https://aws.amazon.com/premiumsupport/compare-plans/.

Support plan detailed pricing information is available at https://aws.amazon.com/premiumsupport/pricing/.

SINProduct NumberGSA Price/Unit
Includes IFF		UnitPrice DescriptionProduct Description
518210C AGHGH3SDFR4HY9VD 100.00000000 Quantity Business Support pricing is the greater of
$100
or
10% of monthly AWS usage for the first $0-$10K plus
7% of monthly AWS usage from $10K-$80K plus
5% of monthly AWS usage from $80K-$250K plus
3% of monthly AWS usage over $250K		 24x7 access to Cloud Support Engineers via email chat and phone. An unlimited number of contacts may open an unlimited number of cases (IAM supported).
Case Severity and Response Times, Urgent: < 1 hour, High: < 4 hours, Normal: < 12 hours, Low: < 24 hours
518210C SHMJNF94DGD2D8HN 15000.000000 Quantity Enterprise Support pricing is the greater of
$15000
or
10% of monthly AWS usage for the first $0-$150K plus
7% of monthly AWS usage from $150K-$500K plus
5% of monthly AWS usage from $500K-$1M plus
3% of monthly AWS usage over $1M		 24x7 access to Sr. Cloud Support Engineers via email chat and phone. An unlimited number of contacts may open an unlimited number of cases (IAM supported).
Case Severity and Response Times, Critical: < 15 minutes, Urgent: < 1 hour, High: < 4 hours, Normal: < 12 hours, Low: < 24 hours


20220405T172630Z