Amazon Connect - Simple to Use, Cloud-based Contact Center

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics - no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. (June, 2017) Retrieved from: https://aws.amazon.com/connect/.


SINProduct NumberGSA Price/Unit
Includes IFF		UnitPrice DescriptionProduct Description
518210CSWJ2SNM9UFQ96MZA0.0000000000message$0.0 per message Global rate for ChatAnalytics usage (500 messages free tier)Any Location OnDemand Business Analytics
518210CWARR9ATQXNKN2HWW0.0000000000minute$0.0 per minute Global rate for VoiceAnalytics usage (90 minutes free tier)Any Location OnDemand Business Analytics


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